Standard ground shipping, within the continental United States, takes approximately 5 to 10 business days. For international orders, we ship via Federal Express. Generally, international shipments take 14-21 business days from the date of shipment unless customs causes a delay for some reason. If you have not received your order within 21 days of purchase date, please contact us, at email@example.com, or call (Toll Free) 1-844-366-5396. If you entered the wrong address on our order form, and we are forced to reship your package, there will be an additional shipping and handling charge equal to that of your original order.